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Prentice Hall Health Review Series About the book "Q&A Review for Phlebotomy" by Drs. Kathleen Becan-McBride and Diana Garza has helped thousands of students pass their certification exams throughout the years. Now in its landmark fifth edition, the book blends its comprehensive collection of practice exam questions with the exciting possibilities of computer technology. As you build confidence by digging into this rich content review, you'll find that the Prentice Hall Health test preparation system is a blueprint for success across the boards. Boost Your Scores, Launch Your Career! Our technology solutions allow you to gain more practice and review. Log onto www.prenhall.com/review or load the CD-ROM that accompanies this book to find additional questions, rationales, and links to related resources. The CD-ROM includes an audio glossary and over 750 exam-style questions. About the Authors Kathleen Becan-McBride, EdD, MT (ASCP), CLS (NCA), is the Director of Community Outreach & Education at the University of Texas Health Science Center at Houston. She has published 13 books and over 50 journal articles. She has been educating students in the health professions since 1973. Diana Garza, EdD, MT (ASCP), CLS (NCA), is Associate Research Professor and Project Director for Interdisciplinary Health Care Education at Texas Woman's University, Institute of Health Sciences, in Houston, Texas. She is also an Adjunct Clinical Associate Professor in the Department of Laboratory Medicine at the University of Texas M.D. Anderson Cancer Center in Houston. She has published nine books, numerous journal articles, and has been educating students in the health professions since1981. About the Series "Success Across the Boards "is a study system that revolutionizes exam preparation for a variety of health care professions.

Using the success of other industries as a model, this book promotes methodologies, indicators, and ideas that health care organizations can use to streamline their practices and maintain strong profit margins. Based on the core principles embodied in lean logistics-the systematic process of removing waste and inefficiency throughout the purchasing, supply, distribution, and business operations chain-Streamlining Health Care Operations shows health care leaders how to fundamentally restructure their organizations and effectively balance costs, quality, and patient access to excellent care. Written by Audie Lewis, a leader in the movement to improve the efficiency of health care organizations, this essential resource shows how to: Reward excellence for creative low-cost solutions Implement innovative approaches to patient access Create a customer-driven culture Educate buyers for long-term success Develop an objective economic evaluation model Excel at using review committees effectively Minimize the impact of past and future mistakes Do a total life-cycle analysis Use budget control mechanisms "New times demand new thinking, not cosmetic Band-Aids. Audie Lewis clearly has his finger on the pulse of the new economy and of today's health care industry. He is a true pioneer in his field and his ideas are innovative, principled and soundly pragmatic: they work." --Dr. Stephen R. Covey, best-selling author of The 7 Habits of Highly Effective People and chairman, Covey Leadership Center "I recommend this thoughtful and innovative book to those who care about the American health care system-both in Washington, D.C. and around the country. As we continue to seek ways to improve theefficiency and quality of health care delivery in America, sometimes we look past the kinds of innovative approaches examined in Streamlining Health Care Operations. Audie Lewis's book is an important contribution to this debate." --The Honorable J.